AI and the Connected Human Experience:

The rapid integration of generative AI across industries is not just a trend—it's a transformative force reshaping how organizations operate, innovate, and engage both employees and customers. A recent survey of 500 leaders in U.S. organizations with 500 or more employees reveals crucial insights into how generative AI is being adopted, the benefits it's bringing, and the evolving strategies companies are deploying to harness its potential.

Accelerating Adoption of Generative AI

An overwhelming 99% of organizations have accelerated their AI adoption plans due to the emergence of generative AI, with over half of these significantly increasing their efforts. This surge reflects the growing recognition that generative AI is more than just a tool for automation; it’s a catalyst for innovation and enhanced collaboration across the enterprise.

To effectively measure AI's impact, 100% of the surveyed organizations are developing new Key Performance Indicators (KPIs). These KPIs are tailored to monitor the application of generative AI, focusing on metrics like the "need for further interaction after AI implementation," which underscores the importance of human-AI interaction in achieving optimal outcomes.

Current Applications of Generative AI Across Industries

Generative AI is already playing a pivotal role in various sectors, with organizations utilizing it in several key areas:

• Enhancing automation (85%)

• Co-developing products and services (84%)

• Supporting code development (84%)

• Implementing virtual assistants/co-pilots (68%)

These statistics demonstrate that AI is not only being used to streamline operations but also to drive creativity and innovation within teams.

Industry-Specific Applications

The survey also provides insights into AI adoption and usage across different industries:

• Manufacturing: Leading the charge, with 91% of organizations using AI for automation and 86% for supporting code development.

• Utilities: Strong adoption, with 92% leveraging AI for co-developing products and services.

• Healthcare: Robust use, with 88% employing AI to support code development and 85% for co-developing products.

The Evolution of Generative AI: Moving Beyond Automation

The use of AI in organizations is expected to evolve through several stages, transitioning from Artificial Intelligence to Authentic Intelligence:

1. Artificial Intelligence: AI mimics human problem-solving and decision-making.

2. Augmented Intelligence: AI is integrated into human activities to complement and enhance human intelligence.

3. Actionable Intelligence: AI-driven insights are translated into practical steps for individuals, teams, or automated systems.

4. Authentic Intelligence: Intelligence rooted in empathy, understanding, and adaptability, tailored to individual needs and preferences.

Currently, a significant portion of organizations operate at the Actionable or Authentic levels for co-developing products and services (49%) and enhancing automation (52%). These figures are expected to rise to 62% and 64% respectively over the next 24 months.

The Importance of Strategic Partnerships

One of the key findings from the survey is the growing importance of strategic partnerships in the AI landscape:

• 86% of organizations believe that obtaining integrated employee and customer experience solutions from a single technology and business partner is crucial.

• 84% think that implementing these technologies from a single partner significantly reduces the risks associated with new solutions.

• 79% emphasize the importance of partnering with a single provider that offers end-to-end solutions to future-proof their investments.

Additionally, 89% of organizations are likely to leverage managed services to assist with the transition to generative AI, particularly in applications, security, and infrastructure.

Conclusion: Embracing the AI-Driven Future

The insights from this data points highlight the transformative power of generative AI across industries. As organizations continue to refine their AI strategies, those that prioritize integrating AI with human-centric approaches—focusing on collaboration, innovation, and empathetic intelligence—will be best positioned to thrive in the new era of the connected human experience.

For organizations looking to stay ahead, the message is clear: it's time to fully embrace the AI revolution and prepare for a future where AI and human intelligence work hand in hand to drive success.